Description based on the Specified Commercial Transactions Act

Visualize Image Co., Ltd.
Operation Manager
Tadahiro Ogawa
Ritz Palacio 402, 1-8-4 Hatagaya, Shibuya-ku, Tokyo
telephone number
Fax number
email address
Necessary charges other than the product
■ Yamato Transport: 550 yen (tax included) per shipment
・Shipping to Okinawa Prefecture is 1,320 yen (tax included) ・Additional shipping fees may apply to remote islands/some areas
*Free shipping for purchases over 5,500 yen (tax included)

■Click Post (mailbox delivery) 350 yen (tax included) per shipment
・It will be delivered to the mailbox of the delivery address. If the parcel does not fit in the mailbox or there is an inconvenience in delivering it to the mailbox, a missed delivery notice will be delivered instead of the parcel, and we ask that you request redelivery.
- We do not accept requests for specific delivery dates or cash on delivery.
・If you order a product that supports Click Post, you will be able to select the delivery method when you proceed to the order process. If Click Post is not displayed in the delivery method field during the order process, the order is not compatible with Click Post and will automatically be delivered by Yamato Transport.

■ In case of cash on delivery
A COD fee set by the shipping company will be charged for each shipment. COD amount COD fee (tax included)
Under 10,000 yen: 330 yen
Under 30,000 yen: 440 yen
100,000 yen or less: 660 yen, over 100,000 yen: 1,100 yen

■In the case of bank transfer, a transfer fee set by each financial institution will be charged for each order.
payment method
・Credit card payment ・Cash on delivery ・Bank transfer

*Payment methods available may vary depending on the product.
Due date for payment
- Cash on delivery Please pay the shipping fee to the delivery company when the product arrives.
We only accept cash.
*Delivery is only available via Yamato Transport.

- Bank transfer Please pay within 6 days of placing your order.
If we are unable to confirm your payment, your order will be cancelled. Thank you for your understanding.
Delivery time
■ Regarding product shipping: Products will be shipped within 3 business days after your order is completed.
Orders placed before 12 noon on weekdays will generally be shipped the next day.
* If the order falls on a weekend or public holiday, it will be arranged on the next business day.
However, if you place your order by bank transfer, your order will be shipped within 3 business days after we confirm your payment.
We will contact you by email once the product has been shipped.
*For delivery of pre-ordered items, please check the expected shipping date listed on each product page.

■ Regarding product delivery The estimated delivery date varies depending on the delivery destination as follows.

・Delivery will be made two days after the shipping date: Hokkaido, Fukuoka Prefecture, Nagasaki Prefecture, Saga Prefecture, Oita Prefecture, Miyazaki Prefecture, Kumamoto Prefecture, Kagoshima, Hiroshima Prefecture, Yamaguchi Prefecture, Shimane Prefecture, Tottori Prefecture, Ehime Prefecture, Kagawa Prefecture, Kochi Prefecture, Tokushima Prefecture, Okayama Prefecture, Okinawa Prefecture ・For areas other than those listed above, delivery will be scheduled for the next day after the shipping date.

*Please note that during peak delivery periods, the year-end and New Year holidays, bad weather, etc., delivery may be slightly delayed due to shipping and traffic conditions.
Returns and Exchanges
If the product is defective or incomplete, please contact the contact information listed on the "purchase receipt" included with the product within 5 days of receiving the product. If the product you ordered is insufficient in quantity or has a defect, we will provide a return or exchange at our expense.
We cannot accept cancellations, returns, or exchanges due to customer reasons (order mistakes, different product images, etc.). Thank you for your understanding.
Regarding long-term absence and refusal to receive parcels
If you are unable to receive your package due to an unknown address or an extended absence:
・The shipping company will store your package for about 1 week to 10 days (varies depending on the shipping company). Packages that have passed this storage period will be refused acceptance and returned to our store. Please note that when returning a package, regular return shipping fees (cash on delivery) will be charged for each package, and the actual cost of the round-trip shipping fee will be charged to you.
If you wish to have an item resent that you have declined, a resend fee will be charged in addition to the return shipping fee.
- Please note that if the product is returned to us due to your prolonged absence or refusal to accept it, and then you cancel the order, we will charge you the actual cost of shipping both ways.
Regarding shipping for multiple orders
If multiple orders are placed by the same purchaser at the same time and to the same location, we may combine and ship the orders together. Please note that if multiple orders are placed with cash on delivery, we will combine and ship the orders to avoid duplicate cash on delivery fees.