User Guide

About Membership Registration

Member registration is free.
Customers who register as members can use "My Page," which allows them to view their purchase history, as well as other convenient functions.
You will need an email address to register.
* If you have email reception/rejection settings, please set it up so that you can receive emails from the domain "".

Payment Method

* Payment methods available may vary depending on the product.

  • Cash on delivery: Please pay the shipping fee to the delivery company when the product arrives. We only accept cash.
    *If you select the delivery method "Click Post (mailbox delivery)", cash on delivery is not available.
  • Please make payment to the following account within 6 days of placing your order.

    Bank details: Rakuten Bank, First Business Branch (251) Regular Account 7146377
    Account name: Visualize Image (

    If we are unable to confirm your payment, your order will be cancelled. Thank you for your understanding.

About delivery of products

We do not accept delivery to overseas addresses. Delivery is only available within Japan.

■ In the case of Yamato Transport
550 yen (tax included) per shipment
・Shipping to Okinawa Prefecture is 1,320 yen (tax included) ・Additional shipping fees may apply to remote islands/some areas
*Free shipping for purchases over 5,500 yen (tax included)

・For cash on delivery, a cash on delivery fee set by the shipping company will be charged for each shipment. Cash on delivery amount Cash on delivery fee (tax included)
Under 10,000 yen: 330 yen
Under 30,000 yen: 440 yen
100,000 yen or less: 660 yen, over 100,000 yen: 1,100 yen

■Click Post (※Postal delivery)
350 yen (tax included) per shipment
・It will be delivered to the mailbox of the delivery address. If the parcel does not fit in the mailbox or there is an inconvenience in delivering it to the mailbox, a missed delivery notice will be delivered instead of the parcel, and we ask that you request redelivery.
- We do not accept requests for specific delivery dates or cash on delivery.
・If you order a product that supports Click Post, you will be able to select the delivery method when you proceed to the order process. If Click Post is not displayed in the delivery method column during the order process, your order is not compatible with Click Post, so it will automatically be delivered by Yamato Transport.

Returns and Exchanges

In the unlikely event that the product is defective or faulty, please contact the contact information listed on the "purchase receipt" included with the product within 5 days of receiving the product. We will accept returns or exchanges for products that are insufficient in quantity or have defects.
We cannot accept cancellations, returns, or exchanges due to customer reasons (order mistakes, different product images, etc.). Thank you for your understanding.

Regarding long-term absence and refusal to receive parcels

If you are unable to receive your package due to an unknown address or an extended absence:
・The shipping company will store your package for about 1 week to 10 days (varies depending on the shipping company). Packages that have passed this storage period will be refused acceptance and returned to our store. Please note that when returning a package, regular return shipping fees (cash on delivery) will be charged for each package, and the actual cost of the round-trip shipping fee will be charged to you.
If you wish to have an item resent that you have declined, a resend fee will be charged in addition to the return shipping fee.
- Please note that if the product is returned to us due to your prolonged absence or refusal to accept it, and then you cancel the order, we will charge you the actual cost of shipping both ways.